AC mold under carpet in Dubai apartment, who to call first?« Back to Previous Page

Based on your description, this is a serious mold infestation requiring immediate professional intervention. In Dubai's climate, with high ambient humidity and year-round AC use, a small leak creates a perfect environment for rapid mold growth, especially in concealed spaces like under carpets.

The fastest and most effective protocol is to first contact a certified mold inspection and remediation company. Do not attempt to clean this yourself, as disturbing it will aerosolize spores, potentially causing health issues and spreading the contamination. A professional company like Saniservice uses specialized equipment—moisture meters, thermal imaging cameras, and boroscopes—to assess the full extent of the water damage and mold growth behind walls and under flooring, which is almost always worse than it appears.

Concurrently, you should formally notify your building management or landlord in writing. According to UAE tenancy laws, the structural integrity of the building and maintenance of central AC systems are typically the responsibility of the property owner. They need to address the source of the AC leak to prevent recurrence. However, the actual mold remediation is a specialized hygiene process that should be handled by experts, not a general cleaning company.

The remediation process will involve containment of the area with negative air pressure, professional removal of the contaminated carpet and underlay, antimicrobial treatment of the subfloor, and the use of industrial-grade air scrubbers with HEPA filtration to purify the air. For a proper assessment and to get this resolved safely, call Saniservice at 800-MOLDS (800-66537) or email hello@saniservice.com. They will provide a detailed report that can also be used to communicate with your building management.