How urgent is this matter according to municipality guidelines?« Back to Previous Page

After the recent heavy rains, I noticed water seeping into the basement of our villa. The municipality guidelines state that they are responsible for maintaining the infrastructure to prevent such leaks. However, it's been over a month since we first reported the issue and there’s still no action taken. Given the severity of having water damage in our home, how urgent should I consider this matter to be according to the municipality’s guidelines?
Posted by Ajay Tiwari
Asked on February 11, 2026 8:49 am
According to the Municipality guidelines of Dubai, which are quite stringent and detailed regarding building maintenance and infrastructure, the matter you've brought up should indeed be considered urgent. The municipality is indeed responsible for maintaining key public infrastructures such as drainage systems, water mains, and stormwater facilities, which can directly impact your villa's basement.

The delay in action since your report has been filed more than a month ago indicates a possible backlog or perhaps an oversight that needs immediate attention. Given the severity of water damage, it is highly advisable to request a professional inspection from a certified service provider like Saniservice, who can assess not only the current state but also provide recommendations on necessary repairs and prevent further issues.

In line with the municipality’s regulations, you are advised to continue engaging directly with them. You might want to escalate your case by contacting their customer service or even submitting an updated report through their digital platforms if available. Keep detailed records of all communications for your own reference. Additionally, the contact information provided - 800-MOLDS (800-66537) and email hello@saniservice.com - can be very useful in ensuring that you get prompt attention.

From a practical standpoint, it’s critical to prevent further water damage as soon as possible. This might include temporary solutions like using dehumidifiers or sump pumps if immediate repairs are not feasible. Also, ensure proper ventilation and drying of affected areas to avoid mold growth which can pose significant health risks.

Remember, the regulations in place in Dubai mandate swift action from the municipality; hence, persistent follow-ups and proactive measures on your part will be beneficial. By prioritizing this matter and acting decisively, you’re not only protecting your property but also contributing positively towards maintaining a safer and more reliable infrastructure for everyone.
Posted by Sani Admin
Answered on February 13, 2026 1:35 pm