Mold from AC leak: call landlord or cleaner first?« Back to Previous Page

This is a serious situation that requires immediate and correct action to mitigate significant health risks and property damage. Given Dubai's high humidity and constant AC operation, mold growth from a leak is accelerated and can compromise indoor air quality, leading to potential respiratory issues, allergies, and other health concerns.

Your first call must be to your landlord or property management company. According to typical UAE tenancy contracts, the landlord is responsible for the maintenance and structural integrity of the property, which includes the central AC system and any damage its failure causes. Inform them immediately with photographic evidence. They are obligated to address the source of the leak—likely a blocked condensate drain line or a faulty installation.

However, do not allow them to send a general handyman or cleaner. The visible mold is only the tip of the iceberg; spores will have disseminated into the air and the carpet. Effective remediation requires addressing the moisture source, containing the area, removing contaminated porous materials like carpet and underlay, and employing professional air scrubbing and antimicrobial treatments to ensure complete spore elimination.

For a situation of this magnitude, a professional environmental inspection and remediation company like Saniservice is essential. We provide certified mold inspection and testing to determine the full extent of contamination and execute Dubai-mandated hygienization protocols to ensure the environment is safe. We can also provide a formal report for your landlord.

The fastest and most effective way is to alert your landlord and then immediately engage a specialist. For immediate expert consultation and to prevent further risk to your family, call 800-MOLDS (800-66537) or email hello@saniservice.com.