All Questions

The AC unit in my bedroom in our Jumeirah Village Triangle villa has been leaking water onto the floor for the past two weeks, and I keep having to wipe it up. It seems to be worse in the late afternoon when it’s working the hardest. I’ve had mainten...

After the heavy rain we had last month, I noticed a persistent musty smell coming from my bedroom closet. The dehumidifier I bought a year ago seems to be struggling to keep up with the humidity levels, even when it’s on the highest setting. Should I...

Since moving into our new apartment a few months ago, we’ve noticed an unusual dampness in the corners of the living room, especially after it rains. The walls seem to get wet behind the wallpaper, and my partner keeps mentioning mold spots forming o...

We've lived in our villa in Jumeirah for 2 years and just noticed a weird, damp smell coming from the guest room AC vent. My youngest has been waking up with a stuffy nose and a cough that clears up during the day, and I’m starting to suspect the mol...

Our family room on the ground floor of our villa in Al Quoz got about a foot of water during the storm last week. We've cleaned up the visible water and mud, but the carpet still feels damp underneath and there's a really strong, earthy smell that wo...

After the recent flood in our residential area, we've noticed a persistent dampness and mold growth in the corner of the living room where my children spend most of their time. The municipality guidelines are supposed to ensure safety, but I’m worrie...

After the heavy rain last month, I noticed a musty smell in the basement where we store all our old furniture and boxes. It's been there for about two weeks now, and it's gotten stronger over time. The odor is pretty strong even when the doors are cl...

The AC in my apartment seems to struggle even on its highest setting after the recent rains. The humidity is so high that I can see it condensing on the windowsills, especially early mornings. My kids have been complaining of coughs and sniffles, and...

After the rain last month, I noticed water seeping into the cracks of the walls in our bedroom. It's concerning because it might be causing mold growth, especially with Dubai’s humid climate. Given that we’ve lived here for two years and this is the ...

My family has been feeling unwell - headaches, fatigue, respiratory issues. Could choosing certified in our home be the cause? How do I get this checked?