All Questions

Our villa in Jumeirah is about 15 years old and the cooling bills this summer have been brutal. I’m wondering if the old single-pane windows are the main culprit, as you can literally feel the heat radiating from them in the afternoon. I’m considerin...

We've been in our Dubai villa for about a year now and I just discovered what looks like steps involved behind some furniture. Is this dangerous and do I need to move out during treatment?

The AC in my apartment seems to be making our whole bedroom in Jumeirah feel damp, and I just spotted a few small black speckles along the bottom of the wall near the vent. It’s been like this for a couple of weeks and my throat has been feeling scra...

The AC in our apartment in Jumeirah seems to be blowing out a faint, damp smell that we first noticed a couple of weeks ago. My husband has been waking up with a stuffy nose and itchy eyes, and I’m starting to worry it’s mold in the unit. I pulled ou...

The AC in my Downtown Dubai apartment seems to be struggling to keep up with the heat, and my DEWA bill last month was absolutely insane. I’ve heard I need to get the unit cleaned and “certified” to avoid fines, but I’m confused about the process. Is...

After the storm last week, the carpet in our ground-floor bedroom in Jumeirah has been damp and now there's black mold starting to creep up the bottom of the wardrobe. I just moved a pile of clothes and found the wall behind it is cold and soft to th...

My toddler has been coughing more than usual and I’ve just discovered a patch of black mold behind the wardrobe in our master bedroom. We’re in a villa in Mirdif and I’m worried the recent humidity made it worse, especially since that room always fee...

The grout between the tiles in our master bathroom shower has been turning black for a few months now, and the musty smell is really starting to get to me, especially with the humidity. We’re in an older building in Jumeirah and I'm worried it's gott...

After the heavy rain last month, I noticed a musty smell coming from my bedroom closet. My kids have been complaining of chest congestion and itchy eyes ever since we moved in two years ago. The AC in our apartment seems to be exacerbating the proble...

My bedroom wall behind the wardrobe has these black splotches that I just noticed when I was rearranging furniture. The AC unit is on that wall and it's been leaking a little bit for the past couple of weeks during the crazy humidity. What's the aver...