Should I call a mold removal company or my landlord?« Back to Previous Page

Contact your landlord first. Tenancy law in Dubai places responsibility for maintaining the property's structure and essential systems, like AC, on the landlord. The leak is the source of the problem and must be fixed to prevent the mold from returning, and this is their obligation.

While you wait for their response, you can take a clear photograph of the leak and the mold growth for documentation. Avoid disturbing the area, as this can release spores into the air.

For a situation involving a persistent leak, a damp carpet, and visible black splotches with a musty odor, a professional inspection is strongly recommended. The humidity in Dubai creates an ideal environment for mold, and what you see on the surface is often just a fraction of the growth, which can be inside the wall or the AC unit itself.

A proper remediation company, rather than a general cleaner, will have the tools to conduct a moisture survey to find the full extent of the problem and contain the area during removal to prevent cross-contamination. They should provide a detailed scope of work and verification that the underlying moisture issue is resolved. If your landlord is uncooperative or you need an independent assessment to substantiate your claim, you can engage a company with its own microbiology lab to identify the mold species and provide a certified report.