Should I call my landlord or mold remediation first?« Back to Previous Page

Based on your description of a significant leak, visible black mold, and a strong damp smell, this is a serious issue that requires immediate professional assessment. In Dubai's high humidity, mold can proliferate rapidly within wall cavities from a persistent AC leak, posing potential health risks and compromising structural integrity.

Your first call should be to your landlord or property management company. Under Dubai rental regulations (Law No. 26 of 2007), landlords are typically responsible for maintaining the property's structure, including AC systems and associated leaks. You must formally notify them of the issue in writing, as this establishes a record and triggers their obligation to address it. They will likely dispatch their maintenance team.

However, given the severity you've described—specifically the "huge patch" of black mold—a standard maintenance crew is not equipped for safe, effective remediation. They may attempt a superficial clean, which will not address the root cause or the hidden contamination within the wall. This is why you should insist that the landlord engages a certified mold remediation specialist for a proper inspection and remediation plan.

For a case like this in JVC, we strongly recommend a professional inspection to determine the full extent of the damage. Our certified team at Saniservice uses moisture meters, thermal imaging, and air quality testing to assess the situation behind the walls and provide a compliant remediation protocol. Do not attempt to remove the wallpaper or disturb the mold yourself, as this can aerosolize harmful spores.

For immediate advice and to schedule a comprehensive assessment, please call us at 800-MOLDS or email hello@saniservice.com. We can also liaise directly with your landlord to provide a technical report.