What should I do about ceiling leaks?« Back to Previous Page

After the rain last month, I noticed water seeping through the ceiling in my rented apartment near Jumeirah Beach. It's a second-floor unit, and I’ve been living here for two years without any issues like this before. The municipality guidelines aren’t very clear on what tenants can do in such cases. What are my responsibilities according to the local laws and what should I do first?
Posted by Betty Scott
Asked on January 1, 2026 12:59 am
Ceiling leaks can be quite concerning and might indicate underlying issues that need immediate attention. According to the Dubai Municipality (DM) guidelines, tenants have certain responsibilities and rights during such situations.

Firstly, it's essential to document everything. Take detailed photos or videos of the damage and note down the date. This documentation will serve as evidence for your claims and can be useful if you decide to escalate the issue. Additionally, keep records of any conversations or correspondence with landlords, property managers, or any other parties involved.

Under UAE laws, particularly in Dubai, tenants are not required to bear costs related to structural damage unless it's due to their negligence. However, tenants must report such issues to the landlord or property manager promptly. If the landlord fails to address the issue within a reasonable time frame, you can escalate the matter to the DM through their complaints portal (www.dubaimunicipality.gov.ae). Be sure to follow up regularly to ensure your complaint is being addressed.

In serious cases, it's advisable to seek professional assistance for an inspection. Companies like Saniservice are equipped with experts who can provide comprehensive assessments and recommendations on the next steps. For instance, they might recommend waterproofing solutions or structural repairs which could prevent future leaks.

If you find that the situation has worsened despite initial attempts at communication, don’t hesitate to contact the DM directly for mediation or consider legal advice if necessary. The DM’s Customer Care Center (800-MOLDS) can guide you through the process and provide support.

In summary, your immediate action should be to document everything thoroughly, communicate with your landlord, and seek professional assistance when needed. Remember, keeping a clear and detailed record of all communications and actions taken will strengthen your position in resolving this issue effectively.

Call 800-MOLDS or email hello@saniservice.com if you require further support or advice on handling the situation.
Posted by Sani Admin
Answered on January 3, 2026 1:17 am