What steps should I follow to report foundation water seepage?« Back to Previous Page

After the heavy rains last month, I noticed water seeping into the foundation of our apartment building near the ground floor entrance. The municipality guidelines are supposed to address such issues, but I’m not sure if we’re following the right procedures or if there’s a specific step-by-step process for reporting and resolving this. What should I do to ensure this issue is properly addressed according to the local municipality guidelines?
Posted by Miguel Lewandowski
Asked on February 19, 2026 2:37 pm
First off, dealing with foundation water seepage is no small matter. Given the recent heavy rains, it’s indeed prudent to address this issue promptly and according to UAE-specific regulations.

In Dubai, you should immediately contact the local municipality or relevant authorities for a detailed inspection of your building's foundation. The Department of Municipalities and Urban Planning (DM&UP) offers guidelines on waterproofing measures that must be followed by property owners and developers alike. They can provide instructions on how to report such issues effectively.

To formally report this, you should visit the DM&UP’s website or directly contact their customer service line at 800-MOLDS (800-66537) for guidance. It's advisable to document any visible damages or water seepage, perhaps with photos, and keep a record of all communications.

If the situation is deemed severe, professional inspection by a licensed structural engineer or a building inspector may be necessary. They can assess the extent of damage and recommend remedial actions such as drainage improvements, waterproofing treatments, or other structural repairs.

In terms of immediate steps you can take, ensure that your apartment’s entrance area has proper drainage to prevent water accumulation. Check for any signs of moisture intrusion in walls or ceilings, which could indicate a more widespread problem. Seal any cracks or gaps where water might enter, but remember this is temporary and not a long-term solution.

The importance of adhering to local guidelines cannot be overstated. Missteps can lead to further structural damage and potentially pose safety risks. Always seek expert advice from qualified professionals when dealing with such issues.

Lastly, don’t overlook the potential for mold growth due to prolonged water exposure. Regularly inspect your apartment’s interior for any signs of moisture-related issues or musty odors that could indicate a mold problem. Should you find anything suspicious, contact Saniservice at hello@saniservice.com for professional remediation services.

In summary, act swiftly but methodically. Contact the appropriate municipal authorities and professionals as needed to ensure your apartment’s foundation water seepage is handled correctly under UAE regulations.
Posted by Sani Admin
Answered on February 22, 2026 1:37 am