Who to call first for AC leak mold in apartment?« Back to Previous Page

The AC in our bedroom has been leaking a bit for the last couple of weeks, and now I just pulled back the corner of the carpet and found a patch of black and green mold underneath. We’ve lived in this Marina apartment for two years and this is the first time we’ve had an issue. What’s the fastest way to handle this properly and who should I call first, the building management or a cleaning company?
Posted by Hiroshi Chen
Asked on March 31, 2026 6:50 am
Building management first, without question. In a Dubai Marina apartment, the AC unit, its drainage lines, and the structural integrity of the surrounding wall are typically the building's responsibility under common area maintenance. You must report the leak immediately to stop the water source; no cleaning is effective until the leak is permanently fixed. Document the issue with clear photos and videos for your records and to expedite their response.

Once the leak is confirmed as repaired by maintenance, then contact a professional mold inspection company. The mold under the carpet is a symptom of a prolonged moisture issue. Due to Dubai's high humidity, hidden mold growth within the wall cavity or underflooring is a significant risk. A proper assessment with moisture meters and, if necessary, air or surface sampling, will determine the full extent of contamination beyond the visible patch.

A general cleaning company is not equipped for this. You need specialists in mold remediation who follow industry standards for containment and removal to prevent spreading spores throughout your apartment during cleanup. They should provide a clear protocol and, crucially, verification testing after remediation to confirm the environment has returned to a normal fungal ecology. This science-driven approach is essential for resolving health risks, not just the visible stain.
Posted by Sani Admin
Answered on April 2, 2026 6:04 pm