Who fixes AC drainage issues in rentals?« Back to Previous Page

After the rain last month, I noticed a strange dampness in the bedroom near the ceiling where the air conditioning unit is installed. It's only been running for about an hour this morning when we got home from work, but it sounds like it’s not draining properly and water has pooled around it. Who typically handles AC maintenance in a rental like ours?
Posted by Susan Young
Asked on December 15, 2025 7:40 am
Fixing AC drainage issues in rentals can be quite intricate and is typically the responsibility of the building's maintenance team. However, given the specifics you've mentioned—dampness near the ceiling where your air conditioning (AC) unit is installed, along with poor drainage that has led to water pooling—the situation requires a more detailed assessment.

In the UAE, particularly in Dubai, it’s important to keep up with local building codes and standards. The Building Control Department of Dubai Municipality oversees compliance with these regulations, but it's usually on the property owner or manager to ensure that all systems, including AC drainage, are maintained properly.

Given your description, here are some key steps you should consider:

1. Immediate Action: Ensure that any water pooling is cleaned up and avoid letting it sit as this can lead to mold growth. Mold issues in such environments can be a serious health concern, so it’s crucial to address the problem promptly. You might want to call 800-MOLDS or email hello@saniservice.com for professional guidance.

2. Inspect the Drainage System: Check if the AC unit's condensate drainage line is clogged or improperly installed. Often, a simple cleaning can resolve the issue. Use a soft brush or pipe cleaner to gently clear any obstructions in the drain line.

3. Professional Inspection: Given that you've noticed water pooling only after an hour of operation and the presence of dampness near the ceiling, it would be wise to have a professional HVAC technician inspect the AC unit. They can identify whether there are deeper issues such as damage or improper installation leading to inadequate drainage.

4. Maintenance Schedule: Ensure your rental agreement includes regular maintenance checks for all appliances and systems, including air conditioning units. This is particularly important in an environment like Dubai where temperatures can reach extreme levels, necessitating frequent AC usage and proper maintenance to avoid failures.

5. Consult Your Landlord or Manager: Inform them about the issue so that they can take appropriate action. If your rental agreement specifies that you are responsible for repairs, make sure to document all communications related to this issue.

6. Preventive Measures: To prevent future occurrences, consider discussing with your landlord about installing a better drainage system or possibly upgrading the AC unit if it's outdated. Modern units often come equipped with better drainage features which can help mitigate such issues.

Remember, while HVAC systems are designed to handle moisture, improper installation or maintenance can lead to leaks and pooling water. Ensuring that these systems are regularly checked by certified professionals is key to maintaining a healthy indoor environment in Dubai’s climate.

If the issue persists after following these steps, it may be necessary to contact your local building control authority for further guidance.
Posted by Sani Admin
Answered on December 17, 2025 11:21 am