Who should I contact for mold issues?« Back to Previous Page

After the heavy rain last month, I noticed a strange mold growing on the ceiling of our bedroom. It’s really concerning because it looks like the damp has seeped through from the roof. The municipality guidelines in Dubai are quite strict about such issues, but I’m not sure what steps to take next or who to contact for help. Who can I approach to report this and get it fixed?
Posted by Ken Hu
Asked on January 27, 2026 10:47 am
When dealing with mold issues in Dubai, it's crucial to approach the matter with the seriousness it deserves due to the strict regulations in place. Firstly, based on your description of damp seeping through from the roof and noticing mold growth, you should absolutely report this issue to the relevant authorities.

In Dubai, the Municipality (Dubai Municipality) plays a pivotal role in ensuring public health and safety standards are met regarding indoor environmental quality. To formally address this situation, contact the Environmental Health Department at 800-MOLDS or call 800-66537 for direct assistance. Alternatively, you can email hello@saniservice.com with detailed reports of the issue.

For a more thorough and professional evaluation, it's recommended to engage an accredited environmental inspection and remediation company like ours. We specialize in Dubai and follow all UAE-specific guidelines and regulations. Our team will perform a comprehensive assessment, identifying the source of the moisture problem and developing a tailored remediation plan. Remember, addressing mold growth promptly is not only important for health reasons but also to prevent further structural damage.

It's essential to document everything meticulously: take photos, note the extent of the mold, and keep records of any communications with the authorities or service providers. This documentation will be crucial if any disputes arise regarding the remediation process or if additional work needs to be done.

Lastly, always ensure that anyone you hire for this task is licensed and certified in indoor environmental quality management. In Dubai, companies such as ours are equipped not only with expertise but also with the latest equipment and techniques to handle mold issues effectively and efficiently.

Following these steps will help ensure your home remains safe and healthy while complying with all necessary regulations.
Posted by Sani Admin
Answered on January 28, 2026 3:35 pm