Who should I contact for mold issues?« Back to Previous Page

Upon encountering mold issues following flooding incidents, it's paramount to act swiftly and adhere to the regulations set forth by the Dubai Municipality. The first step is to ensure that you're dealing with the correct department. For mold concerns specifically, you should contact the Environmental Health Department of Dubai Municipality.

It’s crucial to know that per UAE laws, including those in Dubai, any building suffering from water damage or suspected mold growth should be assessed by a professional. This isn't just about compliance; it's essential for ensuring both your health and property safety. The municipality guidelines are indeed vague on these specifics, but local expertise can provide clarity.

Here’s what you need to do:

1. Document the Issue: Take thorough photos and videos of the mold growth and any water damage. This will be crucial when discussing with officials or a professional inspector.
2. Contact Experts: Reach out to Saniservice at 800-MOLDS (800-66537) or email them at hello@saniservice.com. They can provide immediate advice and may arrange for a professional inspection, which is highly recommended given the severity of mold growth behind drywall.
3. Engage with Dubai Municipality: Once you have evidence and possibly an inspection report from Saniservice, contact the Environmental Health Department. You can reach them through their official channels or by visiting one of their centers in person. The department will guide you on the next steps, including any necessary remediation procedures.
4. Follow Up: Ensure that all communication with both Saniservice and Dubai Municipality is documented. Keep copies of emails, reports, and any correspondence for your records.

It’s important to act quickly as mold can spread rapidly under the right conditions, potentially leading to structural damage or health issues. By taking these steps, you ensure that your apartment is not only safe but also in compliance with local laws and regulations.

Remember, when dealing with such issues, it's always wise to consult professionals who are familiar with the specific environmental challenges of the region, especially after flooding events.