AC Leak Caused Mold - Who to Call First, Maintenance or Cleaners?« Back to Previous Page

This is a serious situation that requires immediate and correct action to prevent health risks and structural damage. Given the climate in Dubai, with high humidity and constant AC use, a leaking unit is a major source of moisture that mold spores, which are always present in the air, will rapidly colonize.

The first call you must make is to your building maintenance or facility management. They are responsible for the structural integrity of the building and the central AC system. They need to stop the leak at its source. However, it is critical to understand that their responsibility typically ends at repairing the leak. They are not equipped or certified to handle the resulting biological contamination and mold remediation.

Once the leak is stopped, your immediate next call should be to a professional mold inspection and remediation company like Saniservice. Do not attempt to clean this yourself. Disturbing the mold without proper containment can aerosolize the spores, spreading the contamination throughout your apartment and HVAC system, significantly increasing the health risk and cost of remediation.

A certified professional will conduct a thorough inspection, including moisture mapping and possibly air quality testing, to determine the full extent of the contamination hidden behind walls and under flooring. The remediation process involves strict containment protocols, professional-grade antimicrobial agents, and specialized equipment like HEPA air scrubbers to remove the mold safely and completely, in line with international standards.

For a situation like this in Deira, the correct sequence is: 1) Call building maintenance to fix the AC leak. 2) Call a certified mold remediation specialist immediately after. For expert assessment and safe removal, contact Saniservice at 800-MOLDS (800-66537) or hello@saniservice.com.