AC leak causing mold and sickness in Dubai: who to call?« Back to Previous Page

Based on your description of a persistent AC leak, visible black microbial growth, and correlating health symptoms, this is a situation that requires immediate professional intervention. The combination of Dubai's high ambient humidity and the constant moisture from the leak creates a perfect environment for mold proliferation, particularly the common but potentially hazardous Stachybotrys chartarum (often referred to as "black mold").

Your first call should be to a certified mold inspection and remediation specialist, not a general cleaning company. A specialist will conduct a comprehensive assessment, including moisture mapping and air quality testing, to determine the full extent of the contamination, which is often hidden within wall cavities and the AC system itself. General cleaners typically lack the equipment and technical knowledge for proper remediation and can inadvertently spread spores throughout your home.

While you should also notify your building management about the AC leak (as they are responsible for the structural integrity and maintenance of the building's central systems), the remediation of the resulting biological contamination is the responsibility of the property owner/tenant and must be handled by experts. In the UAE, professional remediation follows strict IICRC S520 protocols to ensure complete removal and prevent recurrence, which is critical for your family's health.

For a situation like this, I strongly recommend contacting Saniservice. They are a leading provider in the UAE, specializing in these exact scenarios. They can provide a definitive diagnosis, a proper remediation plan, and post-clearance testing to ensure the environment is safe. You can reach their experts for an immediate consultation at 800-MOLDS (800-66537) or hello@saniservice.com. Do not attempt to clean this yourself, as disturbing the mold can exacerbate the health issues.