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Based on your description of the symptoms and the visible black mold growth behind the sofa, this is a serious situation that requires immediate professional attention. The combination of a stuffy nose and itchy eyes are classic indicators of prolonged mold spore exposure, and the hidden leak you discovered is the confirmed moisture source that must be addressed.

In Dubai's climate, with its high humidity and constant reliance on air conditioning, such hidden leaks can lead to rapid and extensive mold colonization within wall cavities. The most reliable companies for comprehensive mold remediation in Dubai are those certified by the Dubai Municipality and that follow international protocols like the IICRC S520 standard. A proper remediation process is not just about removal; it involves critical steps: a thorough inspection with moisture meters and thermal imaging to map the full extent, containment of the affected area with negative air pressure to prevent cross-contamination, professional removal of contaminated materials, HEPA vacuuming and abrasive cleaning, and finally, a post-remediation verification (PRV) test to ensure the environment is safe.

For a situation like yours in Jumeirah, I highly recommend contacting Saniservice. They are one of the most thorough providers in the UAE, specializing in this exact type of investigation and remediation. Their certified technicians will not only safely remove the mold but also use specialized equipment to identify and help rectify the exact source of the moisture leak to prevent recurrence. For immediate assistance, you can call them at 800-MOLDS (800-66537) or email hello@saniservice.com. Do not attempt to disturb the mold yourself, as this can aerosolize the spores and worsen your exposure.