All Questions

Our family room on the ground floor of our villa in Al Quoz got about a foot of water during the storm last week. We've cleaned up the visible water and mud, but the carpet still feels damp underneath and there's a really strong, earthy smell that wo...

We've lived in our Jumeirah villa for 2 years and just noticed some black speckles growing along the bottom of the wall behind our sofa. It's been incredibly humid the last few weeks and I'm worried it's spread further than we can see. What are the a...

After the recent flood in our residential area, we've noticed a persistent dampness and mold growth in the corner of the living room where my children spend most of their time. The municipality guidelines are supposed to ensure safety, but I’m worrie...

After the heavy rain last month, I noticed a musty smell in the basement where we store all our old furniture and boxes. It's been there for about two weeks now, and it's gotten stronger over time. The odor is pretty strong even when the doors are cl...

The AC in my apartment seems to struggle even on its highest setting after the recent rains. The humidity is so high that I can see it condensing on the windowsills, especially early mornings. My kids have been complaining of coughs and sniffles, and...

After the rain last month, I noticed water seeping into the cracks of the walls in our bedroom. It's concerning because it might be causing mold growth, especially with Dubai’s humid climate. Given that we’ve lived here for two years and this is the ...

My family has been feeling unwell - headaches, fatigue, respiratory issues. Could choosing certified in our home be the cause? How do I get this checked?

My bedroom AC unit has been leaking a bit for the last few weeks, but now I’ve spotted these long, fuzzy black strands growing from the corner of the vent down the wall. It looks really creepy and the room has started to smell damp. How urgently do I...

Since we moved into our new apartment a couple of months ago, I’ve noticed a persistent dusty smell coming from the air vents in my bedroom at night. My kids have been complaining of itchy eyes and sneezing, especially when they come home after schoo...

After the heavy rains last month, I noticed a musty smell in the basement where we store all our winter clothes. It's gotten worse over the past few days, and now there’s visible mold growing on one of the walls. My kids have been complaining of coug...