Who to call for black mold in apartment: management or cleaners?« Back to Previous Page

Based on the description of a large patch of black mold spreading from behind the baseboard in your Marina apartment, this is a serious issue that requires immediate and professional attention. The combination of Dubai's high humidity and year-round AC use creates a perfect environment for mold to flourish, often in concealed spaces like behind walls and baseboards.

Your first call should absolutely be to your building management or landlord. Under UAE tenancy laws, the property owner is typically responsible for the structural integrity of the building and addressing issues related to building envelope failures, which this likely is. They need to be notified immediately to document the issue and initiate their response. However, do not allow them to simply send a general cleaning crew. Mold of this nature requires specialized remediation.

Concurrently, you should contact a professional mold inspection and remediation company. A certified specialist will conduct a thorough assessment to determine the full extent of the contamination, identify the moisture source (likely a hidden leak or severe condensation), and perform professional remediation. This involves containment of the area, specialized filtration (HEPA), safe removal of contaminated materials, and antimicrobial treatment, not just surface cleaning. Attempting to clean it yourself can aerosolize harmful spores throughout your apartment.

For a certified inspection and a comprehensive solution that addresses both the visible growth and the hidden moisture source, I recommend contacting Saniservice. They are experts in dealing with mold issues specific to the UAE climate. You can reach them at 800-MOLDS (800-66537) or via email at hello@saniservice.com for an immediate consultation.