All Questions

After the crazy rain last month, the carpet in our ground-floor villa in Al Quoz has felt slightly damp near the sliding door, but we thought it would dry out. Now, almost three weeks later, there's a definite musty smell in the living room and I'm w...

My apartment has had a strange smell for the past few weeks, and I'm starting to worry it might be post flood. I've checked the obvious places but can't find the source. Should I get a professional inspection?

Our bedroom's AC unit has been leaking a bit for the last couple of months and now we're waking up with stuffy heads and sore throats. I just pulled back the corner of the carpet near the vent and found a patch of black spots underneath. We've been i...

My master bedroom in our Jumeirah villa gets so hot by the afternoon, even with the AC blasting, and I just noticed a huge spike in our DEWA bill. I think the insulation around the windows might be completely gone and letting all the cold air out. Wh...

Our family room AC unit has been leaking for a couple of months and now we're seeing black spots along the base of the wall behind the sofa. My youngest has had a persistent cough for weeks that seems worse when he plays in that room. What is the saf...

The AC in our master bedroom has been leaking a little bit onto the carpet for a couple of weeks, and now I’m seeing a few small black spots along the edge of the skirting board. We’ve lived here for 2 years and just noticed this problem after the la...

My family has been feeling unwell - headaches, fatigue, respiratory issues. Could choosing certified in our home be the cause? How do I get this checked?

We've lived in our Jumeirah villa for 2 years and just noticed a really strong musty smell coming from the walk-in closet on the ground floor. It got way worse after the heavy dew last week, and now my husband and I are both waking up with stuffy nos...

The AC in our bedroom in Jumeirah Park has been making a weird damp smell for the past month, and now my husband has developed this awful nighttime cough that won't go away. I just pulled the filter out and the back of it is covered in black and gree...

My kids have been coughing a lot at night and I’ve just noticed a small patch of black mould forming on the ceiling in the corner of their bedroom. We live in an older building in Deira and I’m worried the recent humidity made it worse. What are the ...