found black mold in bathroom, who to call first?« Back to Previous Page

Call your landlord or property management company first. In Dubai, landlords are legally responsible for maintaining the property's structural integrity and addressing issues like dampness and mold that result from building defects, such as leaking pipes or inadequate waterproofing. This is especially relevant if the mold is behind the toilet and the wall feels damp, as it strongly suggests a hidden leak.

Document the issue thoroughly. Take clear photos and videos of the mold and the damp area, and send them to your landlord via email or the building's official communication channel to create a dated record. They should dispatch a maintenance team to identify and repair the source of the moisture—this is the critical first step. Simply cleaning the visible mold without fixing the leak will guarantee its return.

For a patch described as "huge" and given the associated health symptoms, a professional mold inspection is highly recommended after the leak is fixed. The high humidity in JVC villas creates a perfect environment for mold, and proper remediation involves more than just surface wiping. An inspector can assess the extent of the growth, potentially inside the wall cavity, and provide a protocol for safe removal to prevent spores from spreading throughout your home. They can also perform post-remediation verification to confirm the environment is safe. While general cleaning companies offer mold removal, for a case of this size with health impacts, a specialist in indoor environmental health is the better choice to ensure it's resolved completely.